|Date Posted:||Monday, May 18th, 2020|
|Job Location:||Chicago, IL|
|Required Skills:||IT Specialist|
Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking an IT Specialist for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.
Locations: Chicago, IL 60654
Compensation: Best Market Rate
Role: IT Specialist
Role Description: The IT Specialist would need to have at least 3 to 5 years of experience. This Candidate will be responsible for the day-to-day technology support. Majority of the requests will be related to hardware issues, but there could be some software issues as well.
Duties and Responsibilities:
- Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, PDAs, video conference system, phone and voice mail systems.
- Responds to telephone calls, email and personnel requests for technical support.
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly-used concepts, practices, and procedures.
- Successfully troubleshoot issues both independently and in collaboration with all available resources.
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintain, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Maintain configurations of all notebook and desktop computer systems according to established standards.
- Document and update technology related instructions and procedures as required.
- Maintain problem call history by recording calls in CA (or current tracking DB) help desk tracking database.
- Analyze call data to proactively identify improvement opportunities.
- Evaluate new technologies for potential applicability within Client.
- Creates interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement.
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.
- BS/BA degree in a related field.
- 3 to 5 years of experience providing desktop (PCs, Notebooks, PDAs, Wireless, Telecommunications, etc.) related service to at least 300 end users.
- Fluent written and spoken English.
- A+ Certification or equivalent work experience.
- MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
- 2 to 4 years of experience working on technology projects.
- Strong technical skills - including but not limited to client supported technology.
- Strong interpersonal communication and collaboration skills.
- Excellent time management and the ability to prioritize work effectively.
- Communicates (both orally and written) effectively with the management groups, end users, and other technical staff.
- Able to adjust approach to effectively interact with customers at all organizational and technical levels.
- Focus on excellent customer service and needs of the user community.
- Reliable and cooperative team player; displays consideration and respect for others.
- Displays tact, patience, and the ability to handle stressful situations while demonstrating a sense of urgency.
- Demonstrates competence and character that inspires trust.
- Independently and proactively communicates issues, priorities, and objectives.
- Organized with a strong attention to detail.
- Able to anticipate, identify, and solve critical problems.
- Self-motivated and proactive.
- Experience in communicating and presenting technical concepts to management, peer group, and staff.
- Ability to thrive in a dynamic, fast-paced, demanding environment.
Education: Bachelors degree
Experience: Minimum 3-5 years
Relocation: No, this position will not cover relocation expenses
Local Preferred: Yes
Minimum Education Required: Bachelor
Years of Experience Required: 3-5 Years
Expected Travel Time: None
About Mastech, Inc.:
Since 1986, we've been helping companies find the IT talent they need to grow, matching IT professionals with exciting new opportunities to advance professionally. Whether you need to staff a project or need to find a job, make Mastech your talent partner.
With 30 years of experience under our belts, we know a thing or two about IT staffing. Mastech evolved from a start-up IT staffing firm into a leading provider of high-quality IT talent with expertise in complex technologies, a high degree of professionalism, and an ability to deliver results. Thanks to our team’s dedication—and under the guidance of CEO Kevin Horner, formerly CIO of metal mega-giant Alcoa - Mastech was the fastest-growing public staffing firm in the US in 2012. Today, Mastech has more than 200 employees and 850 consultants nationwide. We’ve also been listed four times as an Inc. Magazine fastest-growing company in the U.S.; named among the Top 100 Hot Growth companies by BusinessWeek; and recognized in the Technology Fast 50 by Deloitte. We don’t play favorites; we partner with clients in every industry, including financial services, healthcare, manufacturing, retail, telecommunications, transportation, as well as in the public sector.
Browse IT Jobs by location:
To search for remote jobs, enter optional keywords followed by Remote.
To search for remote jobs in a specific country, add that country. For example, Remote UK.
Enter Silicon Valley or
Alberta – 11 jobs
British Columbia – 10 jobs
Manitoba – 0 jobs
New Brunswick – 0 jobs
Newfoundland and Labrador – 0 jobs
Northwest Territories – 0 jobs
Nova Scotia – 0 jobs
Nunavut – 0 jobs
Ontario – 13 jobs
Prince Edward Island – 0 jobs
Quebec – 0 jobs
Saskatchewan – 0 jobs
Yukon – 0 jobs
England – 59 jobs
Northern Ireland – 0 jobs
Scotland – 0 jobs
Wales – 0 jobs
Alabama – 2 jobs
Alaska – 1 job
Arizona – 4 jobs
Arkansas – 14 jobs
California – 100 jobs
Colorado – 16 jobs
Connecticut – 8 jobs
Delaware – 2 jobs
District of Columbia – 15 jobs
Florida – 31 jobs
Georgia – 13 jobs
Hawaii – 2 jobs
Idaho – 2 jobs
Illinois – 14 jobs
Indiana – 9 jobs
Iowa – 8 jobs
Kansas – 1 job
Kentucky – 4 jobs
Louisiana – 4 jobs
Maine – 0 jobs
Maryland – 11 jobs
Massachusetts – 43 jobs
Michigan – 6 jobs
Minnesota – 11 jobs
Mississippi – 0 jobs
Missouri – 5 jobs
Montana – 0 jobs
Nebraska – 1 job
Nevada – 1 job
New Hampshire – 1 job
New Jersey – 48 jobs
New Mexico – 2 jobs
New York – 152 jobs
North Carolina – 17 jobs
North Dakota – 0 jobs
Ohio – 18 jobs
Oklahoma – 2 jobs
Oregon – 26 jobs
Pennsylvania – 22 jobs
Rhode Island – 3 jobs
South Carolina – 4 jobs
South Dakota – 0 jobs
Tennessee – 3 jobs
Texas – 48 jobs
Utah – 8 jobs
Vermont – 0 jobs
Virginia – 19 jobs
Washington – 31 jobs
West Virginia – 0 jobs
Wisconsin – 5 jobs
Wyoming – 0 jobs
Our commitment to job seekers
Job seekers, we're committed to making your job search experience a breeze. Please, note the following four things:
- We never ask you to register or fill out an application form with a million questions. Everything is in your resume, and if job posters have questions, they can and should follow up with an interview. That's what an interview is for!
- We never direct you to various third-party websites or Applicant Tracking Systems (ATS) where you have to register or fill out the same huge application forms again and again and again
- We use Ajax to submit your resume, and here's the zest of our website
- By default, we save your application information in local storage. If your cover letter is generic enough, you'll save a few keystrokes when you apply for another job!
It's extremely easy to submit your resume to multiple jobs on our website! Please, check us out and help spread the word about us!
Our domain name is easy to remember. Those who know C++, C# or Java will easily recognize the static keyword in our company name.
Now, if you're really brave, we encourage you to read about the serious problems this website addresses. These problems plague all niche job boards out there as well as the big guns in the recruitment industry. This is the most important part! Please, read it!