|Date Posted:||Wednesday, July 15th, 2020|
|Job Location:||Hartford, CT|
|Required Skills:||Analyst, CISSP, Civil, Development, Genetic, ISO, Lifecycle, Manager, Management, Metrics, Project, Project Management, Security|
Security Service Delivery Manager
MSS Global Operations - Service Delivery
Dell SecureWorks is a market leader in information security services with more than 4,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine's "Best Managed Security Service" award and Frost and Sullivan's North America Security Incident Mitigation and Response Client Value Leadership Award, among others.
As Security Service Delivery Manager you will have complete ownership of the client lifecycle as it relates to our security service deliveries. You will manage implementation efforts, champion value add success, mentor security posture enhancements, and foster a strong collaborative client relationship. The Security Service Delivery Manager will proactively engage with both client executives and internal resources to drive successful service delivery and provide security best practice adherence for clients. Effective candidates are able to work at both strategic and operational levels while instilling confidence and providing direction to stakeholders.
This position requires up to 50% travel.
-Overall responsibility for ongoing client service delivery success, retention, and growth
-Development of tactical partnership with strategic decision makers
-Maintain an understanding of the latest trends to threat landscape protection, governance regulations, and risk levels related to gaps in security controls
-Ensure service delivery and project rollouts are within Service Levels Agreements (SLAs)
-Establish key performance metrics and consult on industry best security practices
-Ensure progress reports and monitoring of delivery status with timely updates to senior management and clients
-Participate in and lead client briefings as required
-Provide context to internal teams on future vision of the client's security intentions and provide awareness to problem management
-Support the client's ability to effectively consume service deliveries and map output results to actionable input objectives
As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
-10+ years of information security industry experience with at least 5 years in a leadership role
-Deep understanding on how Critical Security Controls (CSC), NIST 800-53, ISO 2700x, and ITIL framework apply to client environments
-Ability to travel up to 50% as needed
-Accreditations in multiple security standards such as :GCIA, CISSP, CRISC
-Ability to influence and communicate effectively to enterprise c-level leadership
-Excellent presentation and communication skills both verbal and written
-Self-motivated to meet deadlines and deliver best-in-class service excellence
-Capacity to create and maintain a client Risk Register with knowledge of report writing and graphing from multiple data sources to tell a story
Hartford, CT, Jersey City, NJ, New York, NY, San Francisco, CA, Rochester, NY, Fairfax, VA, Washington, DC or Chicago, IL
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members' health and wellness is our priority as well as rewarding them for their hard work.
Department: Program and Project Management - Services IT
Browse IT Jobs by location:
To search for remote jobs, enter optional keywords followed by Remote.
To search for remote jobs in a specific country, add that country. For example, Remote UK.
Enter Silicon Valley or
Alberta – 11 jobs
British Columbia – 10 jobs
Manitoba – 0 jobs
New Brunswick – 0 jobs
Newfoundland and Labrador – 0 jobs
Northwest Territories – 0 jobs
Nova Scotia – 0 jobs
Nunavut – 0 jobs
Ontario – 13 jobs
Prince Edward Island – 0 jobs
Quebec – 0 jobs
Saskatchewan – 0 jobs
Yukon – 0 jobs
England – 59 jobs
Northern Ireland – 0 jobs
Scotland – 0 jobs
Wales – 0 jobs
Alabama – 2 jobs
Alaska – 1 job
Arizona – 4 jobs
Arkansas – 14 jobs
California – 100 jobs
Colorado – 16 jobs
Connecticut – 8 jobs
Delaware – 2 jobs
District of Columbia – 15 jobs
Florida – 31 jobs
Georgia – 13 jobs
Hawaii – 2 jobs
Idaho – 2 jobs
Illinois – 14 jobs
Indiana – 9 jobs
Iowa – 8 jobs
Kansas – 1 job
Kentucky – 4 jobs
Louisiana – 4 jobs
Maine – 0 jobs
Maryland – 11 jobs
Massachusetts – 43 jobs
Michigan – 6 jobs
Minnesota – 11 jobs
Mississippi – 0 jobs
Missouri – 5 jobs
Montana – 0 jobs
Nebraska – 1 job
Nevada – 1 job
New Hampshire – 1 job
New Jersey – 48 jobs
New Mexico – 2 jobs
New York – 152 jobs
North Carolina – 17 jobs
North Dakota – 0 jobs
Ohio – 18 jobs
Oklahoma – 2 jobs
Oregon – 26 jobs
Pennsylvania – 22 jobs
Rhode Island – 3 jobs
South Carolina – 4 jobs
South Dakota – 0 jobs
Tennessee – 3 jobs
Texas – 48 jobs
Utah – 8 jobs
Vermont – 0 jobs
Virginia – 19 jobs
Washington – 31 jobs
West Virginia – 0 jobs
Wisconsin – 5 jobs
Wyoming – 0 jobs
Our commitment to job seekers
Job seekers, we're committed to making your job search experience a breeze. Please, note the following four things:
- We never ask you to register or fill out an application form with a million questions. Everything is in your resume, and if job posters have questions, they can and should follow up with an interview. That's what an interview is for!
- We never direct you to various third-party websites or Applicant Tracking Systems (ATS) where you have to register or fill out the same huge application forms again and again and again
- We use Ajax to submit your resume, and here's the zest of our website
- By default, we save your application information in local storage. If your cover letter is generic enough, you'll save a few keystrokes when you apply for another job!
It's extremely easy to submit your resume to multiple jobs on our website! Please, check us out and help spread the word about us!
Our domain name is easy to remember. Those who know C++, C# or Java will easily recognize the static keyword in our company name.
Now, if you're really brave, we encourage you to read about the serious problems this website addresses. These problems plague all niche job boards out there as well as the big guns in the recruitment industry. This is the most important part! Please, read it!