Job Description:

Job Description

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

You will provide

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Duties include

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, iOS devices, BlackBerrys, and LAN cable drops
Troubleshooting and resolving software issues; reimaging computers/hard drives
Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware and software.
You may be required to mentor/coach junior level technicians and assist in Level 1 support as needed.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Desired Experience:

At least 4-5 years of experience in the field or in a related area required
Strong Lotus Notes skills and extensive troubleshooting experience.
Strong MS Office skills (Outlook, Word, and Excel)
Thorough understanding of Outlook's calendaring tool
Understanding of Exchange functional accounts and how they are used within MS technologies
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and self motivating
Candidates with OEM Certifications for Lenovo desktop and laptops and printers preferred.
PREFERRED SKILLS:

Prior experience on Lenovo Desktops, Workstations, Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades

Collabera is a fast growing, end-to-end information technology services and solutions provider working with leading Global 2000 organizations from the Banking & Financial Services, Telecommunications & Media, Technology, Energy & Utilities and Manufacturing & Retail domains. Collabera delivers highly responsive and innovative solutions that help clients align their IT strategy with business goals to address the most important IT needs through a combination of consulting solutions, proprietary methodologies, assets based services and a Collaborative Engagement Model.

Collabera employs over 8000 professionals across more than 25 offices and 4 world-class delivery centers in the U.S., UK, India, Singapore and Philippines. We deliver a full portfolio of services that include Consulting, Application Development & Management, Independent Testing Services, Enterprise Software Solutions, Product Engineering Services, Business Intelligence & Data Warehousing, Mobile and Wireless, Infrastructure Management as well as Professional Services.