Job Description:

Mid size client located in west Texas/Odessa is looking for a System Engineer. This company has a great career path and good benefits

The Systems Engineer level 2 position’s primary responsibility is to provide second level support to clients This position will perform routine network systems maintenance, advanced infrastructure management and troubleshooting.

Responsibilities

Support Queue

Accept escalations from the Level 1 support queue
Create support cases
Provide overflow assistance to Level 1 support queue
Answer escalated and overflow support calls in a timely manner
Remotely assist clients with support needs
Clearly communicate status on problems as well as resolution
Exceed SLA guarantees to Synetra clients
Update the customer on case status at frequent intervals
Clearly document all tasks
Maintain high customer satisfaction
Provide mentorship to Level 1 support personnel

Windows Server

Exchange Server

Full setup and migration
Certificate installation and management
Organizational policies
Advanced troubleshooting

Domain Controller

Full setup and migration
Organizational policies
Advanced troubleshooting
DNS setup and management

DHCP server

Full setup
Advanced troubleshooting

Backups

Setup of backup software
Backup set creation
Scheduling
Notification
Troubleshooting

Restore files – ADVANCED

Switches and Routers

Basic switch setup including simple vlan creation (non VTP)
Basic layer 3 routing
Limited troubleshooting
DHCP scope creation and management

Wireless

WCS / Wireless Controllers

Add Move Change

Standalone AP

Setup
Troubleshooting

Firewall

Basic setup of 5505 and below (includes all Fortigate)

Simple VPN tunnel

VPN Clients

Simple NAT / Access list management

Virtual Servers - VMware and HyperV

Create new VM’s
Modify VM hardware settings
Resizing virtual disks
Basic troubleshooting
General understanding of virtualization technology

Voice

Call Manager (and below)

a.Add Move Change

b.Phone connectivity Troubleshooting

c.Switch vlan setup for voice

Skills:

CCNP a plus

Minimum three year Network Administrator level experience working as an outside support resource or two years relevant experience working as an internal support resource
Two-year degree, or active pursuit of a two-year degree
Current MCP certification with competency in Microsoft desktop Operating System software. Microsoft server Operating System certification required within the first three months of employment:

Windows 2008/2008 R2 Server
Windows Vista/7

CompTIA certifications are a plus
Firm understanding of networking principles:

Client Server networking
TCP/IP

Routing
DNS
WINS
DHCP
the Internet

Switching

Knowledge of CAT5 wiring
Firm knowledge of wireless security and wireless client configuration
Knowledge of Active Directory

Ability to describe in basic detail applications of Group Policy

Firm understanding of network firewalling/security technology

NAT
Port mapping
Access-lists

Firm knowledge of server maintenance tasks:

Backup software monitoring and troubleshooting
Disk defragmentation
Event log review
Hardware monitoring tool review

Corporate antivirus software experience. Symantec Endpoint Protection preferred
Spyware removal
Troubleshooting fundamentals

Ability to break problems down and use a logical process of elimination

Firm understanding of server and desktop hardware

Ability to diagnose hardware problems
Understanding of different RAID levels
Familiarity with server and desktop hardware diagnostic tools

Firm understanding of mobile device configurations and support
Ability to follow complex detailed instructions to accomplish more complex tasks. Example: Small Business Server initial configuration

Metrics

Case closure volume
Time & escalation
Teamwork and mentoring

Culture

To perform the job successfully, an individual should demonstrate the following competencies:

Business Ethics - Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, and upholds organizational values.

Communications - Expresses thoughts clearly in written form, articulates verbal thoughts understandably, demonstrates active listening skills, comprehends information heard, uses appropriate communication methods, and keeps others informed.

Conflict Resolution - Maintains calm under pressure, encourages respectful dialogue, confronts difficult situations without bias, acts within realistic time frame for resolution, and resolves conflicts through fair negotiation.

Consistency - Follows through as promised, confirms people know each other's expectations, arrives to and completes meetings on time, meets with direct reports in-person regularly, and changes decisions rarely.

Cost Consciousness - Saves money without lowering quality of service, performs within approved budget, conserves company and customer resources, develops profitable new revenue streams, and identifies new ways to lower costs.

Teamwork - Contributes to a positive team effort, balances team and individual responsibilities, listens attentively and openly to others' views, gives and sincerely accepts feedback, helps the team stay focused on key objectives, resolves team conflict before it escalates, and places the team's success above own interests.

For more than 25 years, Randstad Technologies has been connecting companies around the world to customized technology solutions that meet and surpass objectives. We combine our deep industry expertise with our broad range of full-service capabilities – recruitment, consulting, projects, outsourcing – to deliver the right fit to our clients and candidates. From recruitment to technology solutions aimed at protecting and maximizing the value of technology investments, we power our clients' success – and drive our candidates' growth.

EEO Employer: Race, Religion, Color, Sex, Disability, National Origin, Age, Genetic Information, Protected Veteran Status, or any other legally protected group status.