Job Description:

Security Service Delivery Manager

MSS Global Operations - Service Delivery

Dell SecureWorks is a market leader in information security services with more than 4,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine's "Best Managed Security Service" award and Frost and Sullivan's North America Security Incident Mitigation and Response Client Value Leadership Award, among others.

Role Overview

As Security Service Delivery Manager you will have complete ownership of the client lifecycle as it relates to our security service deliveries. You will manage implementation efforts, champion value add success, mentor security posture enhancements, and foster a strong collaborative client relationship. The Security Service Delivery Manager will proactively engage with both client executives and internal resources to drive successful service delivery and provide security best practice adherence for clients. Effective candidates are able to work at both strategic and operational levels while instilling confidence and providing direction to stakeholders.

This position requires up to 50% travel.

Role Responsibilities

-Overall responsibility for ongoing client service delivery success, retention, and growth

-Development of tactical partnership with strategic decision makers

-Maintain an understanding of the latest trends to threat landscape protection, governance regulations, and risk levels related to gaps in security controls

-Ensure service delivery and project rollouts are within Service Levels Agreements (SLAs)

-Establish key performance metrics and consult on industry best security practices

-Ensure progress reports and monitoring of delivery status with timely updates to senior management and clients

-Participate in and lead client briefings as required

-Provide context to internal teams on future vision of the client's security intentions and provide awareness to problem management

-Support the client's ability to effectively consume service deliveries and map output results to actionable input objectives

As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.

Requirements

-10+ years of information security industry experience with at least 5 years in a leadership role

-Deep understanding on how Critical Security Controls (CSC), NIST 800-53, ISO 2700x, and ITIL framework apply to client environments

-Ability to travel up to 50% as needed

-Accreditations in multiple security standards such as :GCIA, CISSP, CRISC

-Ability to influence and communicate effectively to enterprise c-level leadership

-Excellent presentation and communication skills both verbal and written

-Self-motivated to meet deadlines and deliver best-in-class service excellence

Preferences

-Capacity to create and maintain a client Risk Register with knowledge of report writing and graphing from multiple data sources to tell a story

Locations

Hartford, CT, Jersey City, NJ, New York, NY, San Francisco, CA, Rochester, NY, Fairfax, VA, Washington, DC or Chicago, IL

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

Life at Dell means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationships.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Department: Program and Project Management - Services IT