Job Description:

GENERAL DESCRIPTION

The Application Support Technologist is a key member of Production Application Support and Triage Team. This position will act as a Tier II technical resolution point person for various complex system, application, data analysis related issues and a liaison between the Customer Support Center (CSC) / Field Staff and the IT Services group. Interested candidates must possess the following levels of experience in order to be considered:

REQUIRED:

Experience with creating, modifying and updating SQL queries and data changes is a must.
Experience in supporting web-based application software and/or healthcare experience in a data/process analysis role
Familiarity with administrating all components of the Microsoft Windows 2000/2003 server operating system family including Com+, MSMQ, and IIS.
Strong prioritization skills in a fast paced, time sensitive environment are required.
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientated and familiarity with testing and troubleshooting techniques.

DESIRED:

Previous programming experience with .Net, XML, VB6, and Visual C++ is a plus.
TIBCO experience is highly desirable.
B.S. degree in Computer Technology/Science or related degree.
A wide range of various computer technology classes within the degree is desired.
MCP, MCSA or other relevant certifications are desirable

KEY RESPONSIBILITIES

Data, system and application analysis in a Tier II role.
Client helpdesk ticket resolution at a Tier II role.
Monitor and react accordingly to various application irregularities.
Monitor, investigate and remediate any application related process failures.
Escalate and/or involve other resources as needed to insure the highest level of client satisfaction.
Provide on-call coverage after hours on a rotating basis.
Work an eight-hour shift between the hours of 7:00 AM and 6:00 PM, Monday through Friday.

For more than 25 years, Randstad Technologies has been connecting companies around the world to customized technology solutions that meet and surpass objectives. We combine our deep industry expertise with our broad range of full-service capabilities – recruitment, consulting, projects, outsourcing – to deliver the right fit to our clients and candidates. From recruitment to technology solutions aimed at protecting and maximizing the value of technology investments, we power our clients' success – and drive our candidates' growth.

EEO Employer: Race, Religion, Color, Sex, Disability, National Origin, Age, Genetic Information, Protected Veteran Status, or any other legally protected group status.