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Telecommunications Manager

Applied: No

Date Posted: Thursday, February 8th, 2024
Job Location: New York, NY
Pay Rate: $140,000 + $15K Bonus
Employment Type: Full-time
Job Duration: Permanent
Required Skills: Telecommunications Manager, Voice, VOIP, Cisco

Job Description:

The selected Telecommunications Manager candidate will manage the day-to-day support and maintenance of the Midtown, Manhattan, New York City financial company's voice environment, including fixed and mobile voice, unified communications, bring-your-own-device (BYOD) and trading systems. Managing the day-to-day operation of the voice team; mentoring and developing staff members, and reviewing and appraising their performance.

Required Skills/Abilities:

Bachelors Degree required in a pertinent field.
7-10 years experience as a technical manger.
Prefer experience in a financial organization.
Cisco Certification a big plus.
Cisco CUCM VOIP and converged networking including teleconferencing.
ASC Voice recording.


Managing the day-to-day operation of the voice team; mentoring and developing staff members, and reviewing and appraising their performance.
Managing the day-to-day relationships with vendors, suppliers and carriers and managing their adherence to their contractual obligations.
Managing the Vendor invoicing and working with internal finance departments on billing issues.
Managing Vendor issues developing relationships that benefit the organization.
Documenting the financial company's requirements for new services or solutions, leading formal selection processes and documenting the results so that senior management are able to make informed decisions.
Recommending and scoping tactical and strategic enhancements to the financial company's voice environment, engaging 3rd party suppliers where appropriate.
Managing tactical and strategic enhancements to the financial company's voice environment leveraging industry standard project management methodologies and the financial company's project management framework, ensuring that they are delivered on time, in budget and with no detrimental affect on the financial company's production environment.
Managing the environment's hardware and software life-cycles, ensuring that the financial company's voice systems do not become affected by end-of-life or end-of-support milestones.
Providing 2nd line support to the financial company's Cisco VOIP systems.
Ensuring the group's adherence to the financial company's standards, strategies, policies and procedures.
Ensuring all technical documentation is maintained to an appropriate level and reflects the as-installed environment.
Managing the groups' use of the financial company's fault reporting system, ensuring:
faults reported via the system are monitored, managed and progressed.
faults reported via the system are updated with sufficient narrative to ensure a complete audit trail of a fault's life-cycle.
Managing the groups' use of the financial company's proactive monitoring systems, ensuring alerts generated by the system are managed and progressed.
Managing and developing collaborative relationships with business groups and other groups within the IT division, locally and globally.
Preparedness to work unsociable hours and weekends, and be contactable when away from the office.
Developing technical skills pertinent to role.
Providing timely progress reporting to the Network Manager.
Undertaking other reasonable tasks at the discretion of the Network Manager.

Experience/Knowledge Requirements:

Real-world experience of managing the implementation of enterprise voice solutions from project conception to delivery - integrating voice platforms, data networks and end-stations. Seven+ years of experience preferred.
Implementing/integrating and supporting enterprise voice solutions in a converged environment.
Managing technical support groups.
Mentoring, developing, reviewing and appraising staff members.
Developing CDR reports for management.
Ability to work with people at all levels in a Global corporate environment.
Skills with Microsoft office suite of products.

Strong organizational, problem-solving, written and communication skills
· Ability to quickly learn new technologies and concepts and apply that knowledge effectively
· Ability to work both independently and with a team to accomplish multiple tasks and projects
· Ability to create technical documentation and network diagrams as deliverables to customers in a timely manner
· Work with little supervision and is self-motivated
· Ability to multitask
· Experience with production troubleshooting
· Experience with integration of vendor products into a complex corporate IT environment
· Vendor Management experience
· Project management skills
· Strong understanding of WINDOWS and UNIX environments
· Technical writing abilities a big plus. Past work experience within a financial IT environment
· 7-10 years of experience preferred

This outstanding one of a kind career opportunity is based in New York City, New York offering competitive starting base salary in the $140,000 per year range based on experience plus a $15,000 bonus range with company benefits. Your asking compensation will be submitted after your approval. Candidates with solid skills, competitive compensation requirements will be reviewed first.

About WSI Nationwide:

WSI Nationwide is a specialty recruiting organization with over twenty years experience and fees paid by our selected client companies, freeing our hands to find top level candidates for better projects all over the USA.

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