Job Description:

Security Systems Delivery Manager, Residency (Security Systems Manager) SRC

Dell SecureWorks is a market leader in information security services with more than 4,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine's "Best Managed Security Service" award and Frost and Sullivan's North America Security Incident Mitigation and Response Client Value Leadership Award, among others.

Role Overview

Our business at Dell SecureWorks is growing. We are looking for a Delivery Manager to join our management team and help lead our Residency Practice within the Security & Risk Consulting (SRC) Business Unit. The ideal candidate will have demonstrable experience leading large, geographically-dispersed (sometimes global) teams of security or technology consultants delivering service to multiple customers in varying time zones. The ability to quickly identify the strongest value and most pressing challenges in Residency consulting services, devize and implement a plan for continuous improvement of service while keeping P&L goals, practice standardization, and employee well-being in constant focus is key to the success of anyone in this position.

Role Responsibilities

-Customer account management (communications, site visits, monthly status calls, etc.)

-Work with Sales Leads, Sales Engineers, and Solution Architects in all facets of the pre-sales cycle as needed (this may include meeting with prospective customers to help Sales elaborate on the Residency and MSSi value proposition)

-Provide training to Sales, SEs, and SAs on existing and new services lines

-Direct HR management of a team of Residents

-Management of recruiting (including internal Dell SecureWorks Talent Acquisition as well as 3rd-party staffing agencies)

-Project management of various service delivery initiatives, personnel training, and logistics

-Provide direct oversight and coordination of the onsite security teams, remote Managed Security Service provider, Threat Intelligence Services, and Consulting Security Specialists

-Analyze security services offerings and program portfolio to define cost models and success metrics

-Track remediation items from incidents, exceptions, and audits to ensure closure

-Facilitate and drive regular architecture topics with security advocates in cross-functional groups

-Manage appropriate level of communication based on audience, set & manage expectations with stakeholders, facilitate & drive project meetings, become a trusted advisor at the team and practice level across projects

-Provide regular (weekly, monthly, etc.) status reporting for a wide audience on all projects

As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.

Requirements

-5+ years of progressive experience managing initiatives in an engineering or technology environment

-Detailed knowledge of a broad range of security technologies and trends

-Working knowledge/experience of network systems security principles and applications

-BS in Computer Science or Engineering or equivalent

Preferences

-Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP) certifications preferred

-Industry certification from vendors: ISC2, GIAC, E-Council, Cisco, Juniper, (SIEM), etc.

-Advanced proficiency in automated project management tools such as Microsoft Project

This is a remote position.

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

Life at Dell means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Dell is an Equal Opportunity Employer.

Requirements

-5+ years of progressive experience managing initiatives in an engineering or technology environment

-Detailed knowledge of a broad range of security technologies and trends

-Working knowledge/experience of network systems security principles and applications

-BS in Computer Science or Engineering or equivalent

Preferences

-Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP) certifications preferred

-Industry certification from vendors:
ISC2, GIAC, E-Council, Cisco, Juniper, (SIEM), etc.

-Advanced proficiency in automated project management tools such as Microsoft Project

This is a remote position.

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

Life at Dell means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Department: Security Systems Manager - Services IT